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Protect your business with clear and fair terms and conditions for the sale of goods to consumers via a website.\r\nUse these standard terms and conditions for any business in England & Wales that sells goods online to consumers. They are designed to be straightforward and comprehensive so that customers know where they stand and needless disputes can be avoided. They cover key issues such as orders, delivery, pricing, payment, guarantees, cancellation, liability, data privacy and security, and they are compliant with consumer rights legislation.

When to use

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Use these terms and conditions for sale of goods to consumers via a website when:

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What it covers

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These terms and conditions cover:

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Further advice

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Ask a lawyer

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These terms and conditions are governed by the law of England and Wales.

" created_timestamp: "2016-10-07 08:57:02.0" modified_timestamp: "2016-10-07 08:57:02.0" active: true created_by: 102 modified_by: 102 dcm_id: 206 url_slug: "Terms-and-conditions-for-sale-of-goods-to-consumers-via-a-website" meta_description: "Create terms and conditions for selling goods online with simple guidance from Rocket Lawyer. Protect your business with clear terms for the sale of goods online. Try these standard terms and conditions for free." time_to_complete: "20 minutes" role1: "Seller" role2: "Buyer"

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Terms and conditions for sale of goods to consumers via a website

Overview of the Terms and conditions for sale of goods to consumers via a website

Protect your business with clear and fair terms and conditions for the sale of goods to consumers via a website. Use these standard terms and conditions for any business in England & Wales that sells goods online to consumers. They are designed to be straightforward and comprehensive so that customers know where they stand and needless disputes can be avoided. They cover key issues such as orders, delivery, pricing, payment, guarantees, cancellation, liability, data privacy and security, and they are compliant with consumer rights legislation.

When to use

Use these terms and conditions for sale of goods to consumers via a website when:

  • you are selling goods to customers not acting in the course of a business (ie consumers)
  • selling from your website
  • you are selling goods to specification and/or standard services
  • the goods are of the type requiring statutory cancellation rights

What it covers

These terms and conditions cover:

  • supply and contract formation
  • price and specification
  • delivery
  • warranties
  • information and cancellation rights which must by law be included in certain consumer contracts

Further advice

Ask a lawyer

  • if you are unsure whether you need to use these terms and conditions
  • if you are unsure whether the goods are of the type requiring statutory cancellation rights
  • for regulated goods
  • for goods which focus on intellectual property
  • if you are selling digital content
  • if you are selling goods overseas

These terms and conditions are governed by the law of England and Wales.

Sample Terms and conditions for sale of goods to consumers via a website

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This document is also sometimes called: T&C's for supply of services B2C via a website.