Frequently Asked Questions

Below are answers to commonly asked questions about Rocket Lawyer.


How many lawyer consultations can I have?

If you have a Rocket Lawyer Complete Plan or you are on a Trial then you can ask legal questions about any issue and have a free 30 minute consultation with an On Call Lawyer about each issue. You are entitled to one consultation for each legal issue, and so you there is no limit to the number of consultations if each is about a different legal issue.

If you require further legal advice once you've had your free consultation, then Complete Plan members receive a 33% discount against On Call Lawyer legal fees.

Please be aware you will not be eligible for free On Call Lawyer consultations or the 33% discount against On Call Lawyer fees if you cancel Your Trial or Plan membership.

How do I cancel my Trial?

If you wish to cancel your Free Trial during the 7 day period you will need to:

  1. Login to your account
  2. Go to the Dashboard
  3. Select 'Account settings' in the top right-hand corner under your name
  4. In the Current Plan section you can click 'Cancel' to downgrade your account to a free account and end the Trial. You will then not be charged for the Rocket Lawyer Plan.

You will still be able to access any documents that you created during the Trial.

Please be aware you will not be eligible for free On Call Lawyer consultations or the 33% discount against On Call Lawyer fees if you cancel your Trial.

Please contact us if you need help cancelling your Trial.

How do I cancel my membership?

You can cancel your membership at any point.

  1. Login to your account
  2. Go to the Dashboard
  3. Select 'Account settings' in the top right-hand corner under your name
  4. In the Current Plan section you can click 'Cancel' to downgrade your account to a free account. You will then no longer be charged for the Rocket Lawyer Plan.

Please contact us if you need help cancelling your membership.

How much does it cost?

Complete Plan & Free Trial
A Complete Plan membership costs £25 per month. You can try the Complete Plan for free for one week. You can cancel the one week Free Trial at any time during the period, otherwise you will then be charged £25 per month thereafter.
With this Plan you can create unlimited legal documents, ask legal questions on any legal issue and have up to 30 minutes free consultation with an On Call Lawyer, and receive a 33% discount on On Call Lawyer fees for any further legal advice.
Single documents
Alternatively you can buy single legal documents, with prices ranging from £10 to £60. Customers who buy document individually do not receive any of the other benefits, including free On Call Lawyer Consultations and 33% off legal fees.

Can I buy a Single Document?

Yes. All of our documents are available as single purchases.

  1. Create a document
  2. When completed, click to download your document as a PDF or Word format and you will be re-directed to a page that says 'Try or buy'.
  3. Select the 'Buy it now' option to purchase your Single Document.

Alternatively you can try Rocket Lawyer for free for one week. You can cancel the one week Free Trial at any time during the period, otherwise you will then be charged £25 per month thereafter.

How do I create legal documents on Rocket Lawyer?

You create documents by completing a simple, step-by-step online interview. Your answers are used to build a customised legal document. The document can be previewed as you proceed and when you've completed the interview. The legal documents are regularly updated by UK lawyers to make sure each document is legal. If you still need more information then contact Rocket Lawyer directly using our contact us form and we'll get back to you with help

What legal documents does Rocket lawyer offer?

You can view all the Rocket Lawyer legal contracts, agreements, letters, polices & procedures on our All Documents page. We have legal documents for individuals, families, small businesses, and landlords and tenants. If you still need more information then contact Rocket Lawyer directly using our contact us form and we'll get back to you with help.

How do I contact customer services?

Use our contact us form send us a question or request us to call you back. A member of our customer service team will respond, usually the same day. This is located at the bottom of the page in the red banner, under 'Information'. We don't work at weekends, however.

How long will my documents remain online?

Your documents will be saved online. Regardless of what sort of membership you have, we won't remove your documents. With a Complete Plan membership you can come back to start, complete or manage your documents at any time. Once your membership ends you won't be able to edit existing documents or create new documents.

If you purchase a Single Document then it will also be stored online and you can return to edit the document whenever you want.

If you need more information then contact Rocket Lawyer directly using our contact form and we'll get back to you with help!

How do I ask an On Call Lawyer a question?

At the top of the page, click on the Ask a lawyer option, then enter your question and submit. Next you must sign in or up for a Complete Plan. Our Complete Plan includes free 30 minute consultations with expert On Call Lawyers and 33% off legal fees for further legal advice.

Our experts at Rocket Lawyer will assess your query and assign an appropriate On Call Lawyer for your legal issue.